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Case Studies


Mobile Fleet Management

Industrie, Mobile
Mobile Fleet Management

l’Oréal Switzerland – Global cosmetics leader


Established in Switzerland since 1942, L’Oréal Switzerland is a subsidiary of the l’Oréal Group. World’s largest cosmetics group, L’Oréal is present in 130 countries, employs 78’600 employees and has a portfolio of 32 complementary international brands to meet all beauty needs.


Main challenges faced by client :

  • Complete outsourcing of supply management
  • Provide quality end-user support
  • Service Desk Training for Level 1 support
  • Manage and evolve the AirWatch MDM platform


Solutions implemented :

Lifecycle management of mobile devices (tablets / smartphones)

As a mobility partner for l’Oréal,  supply management has been entirely centralised by Codalis. Which includes:

  • Ordering and delivery of equipment with accessories
  • Management of a buffer stock
  • Managing replacements (departure, breakage, theft and loss)
  • Device configuration with procedure
  • Managing telephone lines with the operator Sunrise
  • Management of l’Oréal Switzerland’s specific application catalogue
  • Monthly control of devices which are non-connected for more than 30 days
  • Reporting

Level 2/3 support and l’Oréal Service Desk training :

Ensuring that users have a functional smartphone or tablet after deployment is essential for ensuring productivity. Codalis’ engineers have trained L’Oréal level 1 support so that they can better respond to mobility requests.

The Service Desk may at any time escalate level  1 support requests to our experts so they can treat them promptly.

Administrate and evolve the AirWatch MDM platform:

The l’Oréal group has chosen to manage its mobile fleet via the AirWatch MDM platform. The solution being mutualised into the group’s infrastructure, Codalis manages and maintains the environment dedicated to l’Oréal Switzerland.

As a certified AirWatch expert, Codalis also advises the group how to help evolve the solution to meet employee needs.

Results / Benefits

  • A controled and stable mobile fleet (security configuration)
  • Outsourcing of issues related to device supply (theft, replacement, warranties)
  • A support assured by mobility experts.

«Codalis is fully integrated into the management of our mobility tools (iPhone and iPad). It is real daily collaboration “Philippe Cattin

Phillipe Cattin, I.T Manager, L’Oreal Switzerland