IT management

IT management

Codalis, an IT specialist in Geneva

We are an IT company which was established in 2001 and located in Plan-Les-Ouates. Since it’s creation it has developed specialised knowledge in IT management.

Our comprehensive IT infrastructure management services allow our customers to delegate the responsibility of their IT to someone else and focus on their core business activities without losing control or visibility into their IT.

As an IT systems Administrator we are responsible for the full operation of your computer systems on a daily basis. Our monitoring and IT maintenance services provide you with an operational infrastructure 24/24.

Contact Us

Monitoring:

  • Frequent checks of your servers (remotely or on site) to identify anomalies and possible malfunctions,
  • Monitoring of technical equipment such as phone lines, networks, servers, applications,
  • Alerts based on level of criticality and SLA

Management

Codalis repeatedly performs corrective server and application maintenance. During these controls, the following are particularly concerned:

  • State of service
  • Log checks
  • Verification of monitoring probes
  • Verification of maintenance contracts
  • Verification of hardware probes

Codalis guarantees an SLA on all the components under its responsibility and manages updates, incidents, maintenance and backups on all of these components.

Reporting

  • Real-time visibility on the status of the system
  • SLA service commitment
  • Incident history
  • Alerts by mail

IT Support

The NOC (Network Operation Center) is the single entry point for any service request.

The administrator support gives access to:

  • Qualified technical consultants,
  • An incident management service which meets standards and ITIL processes
  • A quality management with ISO 9001: 2000 norms

The end-user support is available in normal business hours 7:30 to 18:00 (optional 24/24). Support requests can be any request related to the scope of services covered. Level 1 support is insured and the incident is escalated when needed for troubleshooting. A ticket is opened on every request.

For those seeking an IT company in Geneva, contact us for more information or for a free audit.

bullet

Talk to us about your project