From the audit to the design of your IT infrastructure, we provide you with a vision and solutions based on current standards, but also in line with strategic developments related to your business.
Specialised in IT infrastructure management, IT outsourcing solutions and IT server hosting, we offer many well designed and functional solutions in relation to your needs and the available resources.
Our interventions cover an audit of your infrastructure and requirements, the drawing up of specifications, the project itself through to the documentation and operating procedures.
During the audit, we conduct a precise analysis of your environment whilst carefully considering all elements of your project. We recommend the best solutions, best suited to your needs, whilst taking into account the specifics of your business.
IT projects :
Our technical team is able to provide support in all your migration projects or IT infrastructure installations. This support can include the management, support and the training of your users.
We design complete computing environments based on cloud solutions, and ensure the full migration of your data in a secure way.
Codalis has been developing cloud-based environments since 2006 through server hosting and the use of technologies such as RDS, VDI …
IT infrastructures tend to be increasingly dematerialized to suit greater mobility needs (such as increased use of smartphones, tablets ..), changing work habits (connection any time, any where access) and the technological solutions available (SaaS business applications, and Gmail, Office 365, DropBox, Storebox …)
Our cloud platforms allow you to :
We administer all the IT infrastructures and ensure it's full operation. We work closely with your other partners (telecom operators, software editors ...).
We provide a range of tools and solutions to monitor, maintain and administer your servers and IT infrastructure. All these services are subject to service level agreements (SLAs) and include comprehensive reporting. Our Operations Centre is active 365 days a year, 24 hours a day.
These services are based on:
We offer support options to suit your needs. Our teams are able to respond to your support requests Level 1, Level 2 and Level 3 (L1, L2 and L3). While ensuring traceability and tracking your requests.
We offer support options to meet your requirements. From ad hoc technical support to “All included” formulas. Our team responds to your L1, L2 and L3 requests.
The administrator support is built around the following technologies :
The end-user support is available in standard business hours from 7:30 to 18:00 (24/24 option). Support requests can involve any request related to the scope of services covered. A ticket is opened upon every request.
Our support center handle requests in English, French and German, with the motto: Responsiveness, efficiency and courtesy
Customer satisfaction Surveys are held regularly to mesure service quality.
“Codalis assists Swiss businesses in the adoption of the most performant and agile IT & Cloud solutions on the market.”